GhostArk Shipping Update

GhostArk confirmed that if you ordered a device before January that you will be in the first wave of delivery which is currently being processed and shipping. 200 of the devices are already winging their way to excited customers.

The packages are being shipped directly from the manufacturing company in China and customers are being notified by email and issued a tracking number as there order is processed. The first tracking codes were sent to customers on the afternoon of Saturday 30th January.

The courier being used varies depending on the destination country but it likely to be either UPS, DHL, Yodel or AUSPOST.

Some customers have been concerned that their tracking code aren't recognised but this is perfectly normal. The package will not be trackable until it touches down in its destination country and is handed over to the local courier.

Customers who have ordered their devices after January will have to wait until the second wave of production which will begin in March.

International delivery from China takes roughly seven days to reach the United States and the United Kingdom. Which means that the first 200 packages sent should be with the customers 14 days after delivery at the latest, making the ETA for GhostArk will be between 6th-13th February.

As customers were originally told that they would receive their confirmation email and tracking code between the 20th and 30th of January, it means that production is currently running about ten days behind. So I would expect confirmation email to continue to be sent for a ten day period from January 30th, however this might be slowed down as we're now approaching the Chinese New Year which is a national holiday.

GhostArk have promised that they will keep customers "constantly updated," adding that "it is a very busy time for the whole GhostArk team as we are so close to shipping our GhostArk, and we really want to make you all happy and satisfied with our product and service."

They also posted a video of the devices being packed and dedicated it to all those people who believed in the GhostArk and trusted and supported the company and their product.

The post also included a thank you for the team in China who put together the device, "Thanks to our manufacturing company, Moko Technology (Shenzhen), which filmed the video and sent it to us."

According to the company's conversations on social media, GhostArk will ship with a printed instruction manual and an external, battery powered speaker to make up for the new removed internal speakers which were in the original specifications for the device.